FAQs

FAQs
What ‘mix’ do I need?

There are many different mixes, if you are unsure about your requirements please phone our sales or technical teams for advice.

How much do I need?

Please refer to our on-line concrete calculator.

Do you have a conveyor?

None of our mixer trucks are equipped with conveyors.

How long is the chute, do your lorries carry an extra one, and how far will it reach off the back of the truck?

Our chutes are approximately 2.75m long and are able to reach distances of between 1m and 2.75m from the rear of the truck.  We do not carry additional chute lengths.

Can I pump your concrete?

We can supply pumpable mixes and if required you must specify this. If you phone our sales team they will be pleased to suggest concrete pumping contractors in your area.

How much does 1 cubic metre of concrete weigh?

Approximately 2.4 tonnes.

Will fibres make my concrete stronger?

Polypropylene fibres are generally used to reduce cracking and do provide impact and abrasion resistance so are often used to replace steel reinforcement in ground slab construction. They do not increase the compressive strength of the concrete.

Is it ever too hot or too cold to lay concrete?

It can be. During cold weather we are required to ensure the temperature of concrete is no less than 50C when delivered.  However, individual site conditions and circumstances will warrant consideration as to whether or not the concrete will be at risk of freezing, particularly during its early life (first 14 days or so).  If the water in concrete freezes, it can cause disruptive surface damage.

During warm and windy weather, care needs to be taken to ensure that the concrete does not dry too quickly through the rapid evaporation of its water which can cause shrinkage cracking.  All year round it is good practice for all newly laid concrete to be covered to protect it and aid curing.  Prevent polythene sheeting from touching fresh wet concrete as it will mark the surface.

During warm weather conditions concrete tends to stiffen quicker and therefore you may have less time to lay and finish the concrete. Be well prepared for the delivery, have sufficient labour and don’t take on too much.

I need to power float my concrete, what mix will I need for this and after what length of time can I start power floating?

Generally for power floating, the mix will require a minimum cement content of 290kg per cubic metre. The timing of power floating is variable and dependent on the cement content of the mix, the ambient temperature, the concrete temperature and the workability of the concrete, depending on the foregoing between 2 – 6 hours.

Can I add water to make my concrete wetter?

Our ready mixed concrete is delivered at the slump as ordered, any additional water can be put into the mix but you will be asked to sign for this beforehand as it may take the material out of specification.

What is the smallest amount you will deliver?
We can deliver a minimum of 1 cubic metre.
Do you deliver on Saturdays?
We do deliver on Saturdays but please give as much notice as possible.
What if I only want a part load?

Part load charges apply on deliveries up to 3 cubic metres on our small trucks and from 4 – 6 cubic metres on our larger trucks.

How much notice do I need to give for my delivery?

Generally 2 – 3 days is sufficient, but please phone our shipping office and staff will do their best to accommodate you.

How long will the truck be on site before I start to incur additional charges?

We allow 30 minutes on site to discharge the material.  Should you require more time please let us know in advance and we will charge you at the 'booked rate' which is cheaper than the 'non-booked rate'. This is done to facilitate planning deliveries throughout the day. We charge to the nearest quarter of an hour, and will refund any time prepaid but unused.

Is there a discount for large quantities?
Please phone the sales team for a quotation.
Is your concrete quality assured?

Yes, it carries the prestigious BSI Kitemark for product conformity, assessed annually by BSI.

How can I pay?

Being a perishable product, we require payment prior to batching the material. This is usually done by card payment over the phone. We do not accept cheques.

FAQs
Can I lay asphalt when it is raining?

Generally base and binder courses can be laid in light rain, however NOT on icy ground or standing water.  Dry weather is preferred for surface course mixtures

What coverage will I get from a tonne of asphalt?
Please phone our sales or technical teams for advice.
What is the smallest amount you will deliver?

We can deliver a minimum of 3 tonnes to site. Should you wish to collect, please pre-book with our weighbridge staff to collect a minimum of 1 tonne of standard base, binder and surface courses, and 1.5 tonnes of SMA mixes. Please note you will need to be equipped with standard PPE – flashing beacon, hard hat, hi visibility jacket and steel toe-capped footwear.

Can I order more than one material on the same delivery?

No, unfortunately we are unable to deliver split loads.

How soon can you deliver?

Generally 2 – 3 days delivery is sufficient. Please phone our distribution team who will always do their best to accommodate you.

What size width clearance do I need to allow access for delivery trucks?

The majority of our trucks require a minimum of 2.75m (9’) width clearance to enable us to deliver but if in doubt ask, we can check out access if required.

How much notice do I need to give?

Generally 2 - 3 days’ notice is sufficient, please contact our weighbridge staff who will do their best to accommodate you.

Do you deliver on Saturdays?

We do deliver on Saturdays but please give plenty of notice as minimum tonnages are required for these products.

How long will the truck be on site before I start to incur additional charges?

We allow 30 minutes on site to discharge the material.  Should you require more time please let us know in advance and we will charge you at the ‘booked rate’ which is cheaper than the ‘non-booked rate’.  This is done to facilitate the planning of deliveries throughout the day. We charge to the nearest quarter of an hour, and will refund any time prepaid but unused.

How can I pay?

Being a perishable product we require payment prior to batching the material.  This is usually done by card payment over the phone. We do not accept cheques.

Is your asphalt quality assured?

Yes, it is produced and supplied to National Highways Sector Scheme 14 and independently certified by BSI.

FAQs
What stone should I use to dress my drive?

Most people use a 6/14mm single size. We supply a limestone material, and being a naturally quarried product, colour can vary, depending on which area of the quarry we are working at the time.  Please call the sales team for additional practical advice

Can you supply a grading certificate for your recycled sustainable materials?

Yes. Please contact our sales or technical teams.

What aggregate and sand do I need for making concrete?

We can supply 0/20mm sand all in (ballast) and also bags of cement.

What material do I need to lay brick paviors?

Devon County Council specify a ‘Wareham Grit’ sand for adopted works. We can supply this, or alternatively a 0/4 (M) blended sand using locally sourced materials.

What material do I need to lay paving slabs on?

Either a pre-mixed bedding screed, which we can provide, or site mixed mortar to a ratio of 4 parts sand, 1 part cement.

How much walling stone will I need?

1 tonne of our walling stone generally cover 2 square metres.  Approximately 10% should be allowed for wastage and this is generally used to back fill.

Do you deliver on Saturdays?

We do deliver on Saturdays but please give plenty of notice.

Is there a discount for large quantities?

Please phone the sales team for a quotation.

How can I pay?

We can take card details over the phone and complete the transaction when the material is weighed out over our weighbridge. We do not accept cheques.

FAQs
How many blocks are there in a pack?

The number varies depending on the type of block you buy:

  • 72 No 100mm dense
  • 48 No 140mm dense
  • 90 No 100mm medium density
  • 60 No 140mm medium density
  • 384 No blockettes – supplied on pallets
How much do your blocks weigh?

For this and other information about our blocks please refer to our technical data sheet.

Are your blocks delivered on a truck with a crane?

Yes. All our blocks are crane offloaded, and we offer the following load amounts, subject to suitable access:

  • 360 No
  • 720 No
  • 864 No
  • 936 No
  • 1224 No
  • 1440 No
How far do your cranes reach and can you deliver my blocks over my wall/on to my scaffolding/at different parts of my site?

Our drivers are instructed to offload products only at the side of the delivery vehicle. We are unable to deliver under power cables. Blocks can be placed on customer’s own pallets if required.

How much notice for delivery do I have to give?

Normally 2 - 3 days is sufficient for paving & walling products, and up to 4 days for blocks.

Can I return my surplus paving?

Surplus materials can be returned only if in a saleable condition and will be subject to a re-stocking charge which is either: 20% of the value of the goods or minimum of £20.00, whichever is larger.

Do you charge for pallets?

Pallets are charged at £15.00 each and if in good condition are fully refundable on return.

Are these products available from stock? If not how long will it be before they are?

If products are not available from stock then please allow 7 – 10 working days from receipt of order.

Do you deliver on Saturdays?

Unfortunately we do not normally deliver these products on Saturdays.

How can I pay?

We usually take card payment over the phone, or cash can be paid in over the counter.  We do not accept cheques.

FAQs
What coverage can I expect from a tonne of building stone?

1 tonne will cover 3 square metres approximately.

After placing my order how long can I expect for my delivery?

We aim to deliver to our customers within 1-3 days of the order being placed.  Deliveries start at 7am until 5pm offering plenty of flexibility for you.

What size truck do you use for deliveries?

We are able to deliver in the following trucks:

  • 4 wheeler carrying 10.800 tonne, gross weight 18.000 tonne
  • 6 wheeler carrying 15.700 tonne, gross weight 26.000 tonne
  • 8 wheeler carrying 20.300 tonne, gross weight 32.000 tonne
  • Arctic carrying 29.200 tonne, gross weight 44.000 tonne
We can also deliver part loads. Please ring for details.
What size width clearance do I need to allow access for delivery trucks?

The majority of our trucks, in most cases, require a minimum of 2.75m (9’) width clearance to enable us to deliver, but if in doubt ask. We can check out access if required.

How can I pay for my aggregate?

We can take card details over the phone and complete the transaction when the material is weighed out over our weighbridge.  We do not accept cheques.

How many tonnes are in a cubic metre?

We usually work on an approximate figure of 1.6 tonnes to a cubic metre.